Leading Communication Solutions

1Stream is a specialist provider of Pure and Hybrid Cloud Contact Centre  solutions. We provide a complete managed service, so all you need to focus on is looking after your customers

Why 1Stream?

1Stream is a specialist provider of Pure and Hybrid Cloud Contact Centre solutions.  We provide a  complete managed service, so all you need to focus on is looking after your customers.

The 1Stream promise

Excellent customer service is as vital to our business as it is to yours. Our contact centre experts will take care of all technology requirements so that you can focus on what’s important: your customers.

Cloud: the smart choice

All the benefits of owning your own equipment, without the cost or administration issues. We offer complete system management, proactive monitoring and the services of certified engineers.

Call centre solutions, products and services

1Stream’s Cloud Contact Centre provides contact centre functionality on a software as a Service (SaaS) model: Our clients only pay for what they use, when they use it. A Cloud Contact Centre offers the benefits of a dedicated, premises-based contact centre – including complete system management, proactive remote monitoring, and the services of certified engineers – without any of the attendant costs and administration issues.

Whether you have 15 agents or 1500, the Managed Contact Centre enables you to focus on your core business while we focus on maintaining the contact centre systems.

The 1Stream Cloud Contact Centre has been built using the OneContact solution from Collab, an all-in-one multi-channel software platform.

1Stream Contact Centre

1Stream Contact Centre is a Next Generation IP-based Multimedia Contact Center solution that offers full Campaign & List management across voice, video, chat, e-mail and social media. On-premises, private or hybrid cloud deployment. Great for customized solutions in sophisticated enterprise environments.

Cloud PBX

A powerful Multi-tenant SIP Based IP PBX solution that provides flexibility and easy browser based management of all tenants.

AI powered modules

The power of AI applied to the Contact Centre through 3 major functionalities: Predictive Quality Monitoring (PQM), Predictive Routing (PR) and Self-learning bots (SLB)

WFM

1Stream’s WFM system allows you to automatically generate the optimal schedule to maximise customer satisfaction and increase work flexibility while managing costs.

Management tools (forecasting, planning and monitoring) with individual and aggregate reports in real-time. It also includes voice and screen recording for compliance and evaluation purposes.

Integration

1Stream’s cloud based solutions plugs into all major CRM and ticketing systems, including Microsoft Dynamic, Salesforce, Zendesk, SAP and Siebel out of the box. We’ve implemented numerous integrations for our customers in a variety of industries and our extensive experience means you’ve got the expertise of our professional services team, to accomplish your integration in days – not months.

1Stream Clients

1Stream’s technology has worked with some great clients along the way.