1Stream Contact Centre
1Stream Contact Centre is a Next Generation IP-based Multimedia Contact Center solution that offers full Campaign & List management across voice, video, chat, e-mail and social media. On-premises, private or hybrid cloud deployment. Great for customized solutions in sophisticated enterprise environments.
A powerful Multi-tenant SIP Based IP PBX solution that provides flexibility and easy browser based management of all tenants.
AI powered modules
The power of AI applied to the Contact Centre through 3 major functionalities: Predictive Quality Monitoring (PQM), Predictive Routing (PR) and Self-learning bots (SLB)
1Stream’s WFM system allows you to automatically generate the optimal schedule to maximise customer satisfaction and increase work flexibility while managing costs.
Management tools (forecasting, planning and monitoring) with individual and aggregate reports in real-time. It also includes voice and screen recording for compliance and evaluation purposes.
1Stream’s cloud based solutions plugs into all major CRM and ticketing systems, including Microsoft Dynamic, Salesforce, Zendesk, SAP and Siebel out of the box. We’ve implemented numerous integrations for our customers in a variety of industries and our extensive experience means you’ve got the expertise of our professional services team, to accomplish your integration in days – not months.