Seven financial benefits of Hosted Contact Centres

By |March 15th, 2011|

Contact Centres are traditionally associated with huge capital costs, but businesses can cut those costs by between 30-45 percent simply by outsourcing to a hosted contact centre solution.

Hosted Contact Centres are based on the Software as a Service (SaaS) business model and eliminate the need for companies to buy, implement and maintain call centre technology.

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Hosted technology fast becoming the future for SMEs

By |March 15th, 2011|

For most organisations, the economic and budgetary challenges of 2009/10 drove important changes in IT investment decisions, accelerating the trend toward greater accountability and transparency to compete and survive, says 1Stream director Jed Hewson.

Gartner predicts that by 2012, 20 percent of businesses will own no IT assets, largely due to the need for cost efficiencies,