Hosted call centres – safer than doing it yourself?

By |July 22nd, 2011|

Security concerns are often cited as a reason why businesses are reluctant to adopt hosted and cloud-based strategies – but, according to Jed Hewson of hosted call centre company 1Stream, hosting might actually improve security.

“The moment you start to look a little deeper into security, you realise that many of the most serious concerns actually

Hosted contact centres boost Cape Town’s profile as an offshoring destination

By |July 7th, 2011|

Hosted contact centre solutions are helping to boost Cape Town’s prominence as a BPO offshoring destination for UK firms, says Jed Hewson, director of hosting provider 1Stream.

“Cape Town is already well established as a BPO destination for the Euro zone and the UK,” says Hewson. “Companies like Talk Talk, Budget, Teleperformance and Lufthansa all have