Integrating social media into your customer contact strategy

By |December 7th, 2011|

Too many business owners are missing out on valuable feedback because they still dismiss social media as a fringe issue, says Jed Hewson of 1Stream.

“We speak to a lot of people who think that opinions about their companies expressed via social media can be ignored because it’s just for kids and guys on skateboards,” says

“Walk in and talk” contact centre solution entices foreign investors

By |December 7th, 2011|

Contact centre investors can dramatically reduce their start-up risk by using a combination of hosted technology and fully equipped and managed premises, says Bruce von Maltitz of 1Stream.

“The days of making large capital investments in equipment that needs a lot of skill, effort and money to maintain are over,” says Von Maltitz. “The hosting model