Call Centre Tech That Lets People be Better People

By |July 24th, 2012|

Working as a call centre agent has become a career – not just a job to make ends meet. If your technology improves customer service, the results will pay off in customer satisfaction – and that’s the only thing that really counts, says Jed Hewson, of cloud-based call centre technology leader 1Stream.

Over the last twenty

1Stream invests further R10 million in contact centre tech platform

By |July 24th, 2012|

Additional capacity earmarked to meet demand for cloud services, spur African growth

1Stream, the leading cloud-based call centre technology and services provider, has invested a further R10 million in its hosted contact centre technology platform.

The Cape-based provider, which recently opened a Johannesburg office to offer its local customers on-the-ground operations and support assistance, cites rising demand

What South Africa Call Centres can learn from India final version

By |July 23rd, 2012|

What South African Call Centres can learn from India (and other prime BPO destinations)

By Jed Hewson, director of 1Stream

A white paper commissioned by British-based company Teleperformance found that 10% of all contact centre agents serving the UK will be based in South Africa by 2014. Jed Hewson, director of 1Stream, believes that the figure should