Quote from article by Bruce von Maltitz

By |February 14th, 2013|

“South Africa is not yet synonymous with offshoring, the way that countries such as India or the Phillippines are, but that is definitely going to change. Cost is becoming a deterrent. It has become cheaper to rent space in downtown New York than in Mumbai’s commercial space, and companies are feeling the pinch and starting

Overcoming the big customer service problems in small call centres

By |February 14th, 2013|

By Jed Hewson, director of 1stream

Many businesses and call centres have come to wrap their heads around the concept of hosted technology, where a provider offers the customer affordable, pay-per-use access to technology, along with ongoing support and service. Essentially, hosted Contact Centres are based on the Software as a Service (SaaS) business model and

South Africa, Western Cape is seeing significant BPO investment, says expert

By |February 14th, 2013|

Companies such as Capita and Serco BPO, one of the largest diversified outsourcing groups are currently in the process of building large call centres in Cape Town. At the same time, Indian firm WNS recently acquired SA based Fusion Outsourcing, whilst UK-based Everything Everywhere set up shop to serve their 27m-strong customer base.  Large players