The true cost of freeware

By |April 11th, 2013|

by Bruce von Maltitz

Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and cobbled together by an “IT professional”, thus reducing their initial capex investment. Usually, this works for a short time. But there is no such thing as a one-size fits all free

Is your IT department feeling the strain?

By |April 11th, 2013|

by Jed Hewson

When I ask call centre managers how they go about choosing the technology that supports their business, the answers are invariably the same. They are approached by vendors who sell solutions, or perhaps they turn to analysts’ opinion. And sometimes, they rely on their internal IT departments to make the final call.

When you