“Multi-site and remote agents” top reason for moving call centres to the cloud

By |May 28th, 2013|

Frost & Sullivan’s most recent end-user research detailing the factors that motivate the adoption of a hosted solution has shown that 61% of companies have moved to the model because of the ease of provisioning and the ability to manage multi-site and remote agents.

According to Gartner Research, 1 out of every 10 international call centres

Hosting has become the norm, not the exception – but is it working for you?

By |May 28th, 2013|

Gartner has said that there will be a 17% compound growth over the next 5 years for contact center adoption of hosted call center solutions, and they expect that by the end of this year, 75% of global call centers will be leveraging hosted call center solutions. The same report reveals that the Enterprise Software

Flightsite uses hosted model to manage ground-breaking travel contact centre

By |May 28th, 2013|

FlightSite, a subsidiary of Club Travel, has been in operation since 2008 and is South Africa’s first online travel agency. FlightSite has recently launched its FlightSite Agent platform, which allows anyone to become a travel agent by gaining access to a platform that facilitates the ticketing of airline tickets at NET fares. The website and call