Key Trends Affecting the Call Center in South Africa

By |September 25th, 2013|

Hosted technology provider 1Stream has released a white paper detailing the key trends affecting the South African contact center industry, including technology providers in the space.

“The market has definitely grown dramatically over the last five years,” says Bruce von Maltitz, director of 1Stream. “In the mid-2000s, we were still educating the market about cloud technology