Navigating the complex hosted market – which provider is right for you?

By |November 28th, 2013|

The call centre industry is changing at a faster rate than it has for years. The introduction and widespread adoption of cloud computing, improving infrastructure, rising customer support costs against the backdrop of the global recession and the age of the connected consumer have played in a large part in transforming the industry.

The move into

Business managers must take ownership of call center tech

By |November 28th, 2013|

by Jed Hewson

Last year, Forrester research issued a report stating that the pay-per-use model of cloud computing, in a scenario where application load varies over time, would always be a clear cost winner.  The report was clear on the benefits of the cloud and hosting services, but there was, however, a clear caveat attached –