Call centers are getting smarter

By |March 19th, 2014|

There are many companies that long for the days where landlines were still the norm, particularly when it comes to debt collecting. Because landlines were analogue and geographic in nature, which meant that callers had no idea who has ringing and whoever was calling knew or could find the address that landline was attached to,

Do you know what your customers really think about you?

By |March 19th, 2014|

Whether it’s the fault of social media, or a failing to demonstrate true innovation in a rapidly changing market, products are becoming commoditised – goods and their providers are seen as virtually indistinguishable from the next as companies constantly and consistently match or merely marginally improve upon the offers and efforts of their rivals. This