Hewson To Headline Industry Conference

By |April 11th, 2014|

The Multi-Channel Contact Centre Optimisation Conference 2014 will be taking place from 14 -15 May in Sunninghill, Johannesburg where Jed Hewson will be part of a panel unpacking the necessity of optimising the multi-channel environment.
The increasing cost pressures facing companies, and the analysing of business areas has resulted in the interest in contact centres growing.

3 Crucial tools for the next-generation call center

By |April 8th, 2014|

In a world with more demanding customers and rapidly changing technology, call centers need to be more agile and adaptable than ever before. The sudden uptake of the cloud surprised even the most astute analysts last year, with DMG Consulting reporting that cloud-based infrastructure is by far the fastest growing area for the call center