Contact centres pay 35% for the illusion of control, says 1Stream

By |June 24th, 2014|

Contact centres that opted for hosted technology solutions five years ago have saved 35% compared to those who keep everything in-house, says Jed Hewson of 1Stream.

“The most successful contact centres keep their focus on people, not technology,” says Hewson. “The point of a contact centre should be to enable and support an excellent customer experience,