Cloud-based solutions and hosted services are changing the way contact centres operate around the world. Whereas several years ago, setting up a contact centre involved a significant investment in premises, phones, PCs and specialised hardware and software, the cloud and hosted service providers now make it possible for new contact centres to set up with
Fin24 reporter Matthew Le Cordeur interviewed 1Stream director, Bruce Von Maltitz on gamification.
Cape Town – Let’s play a game: Pretend your staff always came to work on time; pretend they were satisfied when their salaries were paid, pretend they were working to their potential. Ready? Let’s play.
Gamification is a word many businesses have heard