Gamification: A manager’s new best friend (Business Brief magazine)

By |October 21st, 2014|

Opinion piece featured in Business Brief, October 2014

Games have been used to motivate and engage people since the dawn of time. They speak to one of our most basic instincts – the desire to play, compete, achieve and be part of a team.

Gamification, or the use of game-like mechanics in a non-game environment, like a

Contact Centres in the Cloud, Jed Hewson quoted

By |October 21st, 2014|

 Jed Hewson was quoted in the October feature on ‘Contact Centres in Cloud’ of Brainstorm magazine:
Quote: For contact centres delivering outsourced services, the opex pricing model and scalability offered by a hosted solution enables them to keep overheads low. This provides a huge advantage over contact centres that have committed to a large capital investment,