Are machines the contact centre agents of the future?

By |February 25th, 2015|

By Jed Hewson, Director

Artificial Intelligence is not yet a reality. But very smart computers are. They’re poised to take over all sorts of routine, repetitive tasks. After all, a robot doesn’t make mistakes, it can’t get tired and slack off, it won’t lack motivation, and it doesn’t hurt that it can’t lie or steal or