Is your call centre doing justice to your brand?

By |March 16th, 2015|

As we move further into the world of e-commerce, e-education,e-administration and even e-society, first (and second and third) impressions are increasingly made not by your sales team, but by brand touchpoints like your website, e-commerce platform, and of course, your customer care centre.

You can build the perfect website with word-class payment facilities, but there will

SA contact centres are catching up, but must educate themselves before moving to the cloud

By |March 3rd, 2015|

Nebula whitepaper outlines cloud solutions and considerations for SA contact centres

“South African contact centres are finally starting to understand the benefits of cloud technology. Now they need to educate themselves so that they are able to understand the functionality available, negotiate pricing and become aware of important considerations,” says Bruce von Maltitz, Director at 1Stream,