The Star newspaper: Good customer service is key to your brand

By |April 30th, 2015|

1Stream’s MD, Bruce Von Maltitz, was featured in The Star newspaper on 8 April, 2015.

Key takeaway: “The secret to successful, consistent customer service is the ability to manage, measure and maintain good standards. Gaining this level of visibility requires a robust system and well-thought-out and managed processes and reporting mechanisms.” ┬áLink to full copy of

Is your call centre a take-away joint or a fine-dining experience?

By |April 14th, 2015|

By Bruce von Maltitz, Director, 1Stream
Have you ever thought about what kind of person your business would be if it was human? Or what kind of car? Are you an entry-level Honda, a reliable Toyota, or flashy Jaguar? And what about restaurants? Are you a drive-through take away that focuses on efficiency and takes a