Why e-commerce companies need to reassess the ‘traditional’ call centre

By |July 14th, 2015|

By Jed Hewson, co-founder

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a competitive edge over other online merchants has become about excellence in customer experience. And nowhere is customer experience more important