Making contact centre reporting simpler and easier

By |January 29th, 2018|

1Stream’s cloud contact centre technology is built around a universal queue and provides multimedia functionality in the form of email, chat, telephone and social media.

Agents work in a blended environment that enables them to receive and respond to customers in the media of their choice.

By using a single agent desktop application you improve efficiency and

Get a 360-degree view for better customer service

By |January 23rd, 2018|

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients.

1Stream’s cloud based integration solution plugs into all major CRM and ticketing systems, including Microsoft Dynamics CRM, Salesforce.com and Zendesk out of the box.

We’ve

Get a 360-degree view for better customer service

By |January 9th, 2018|

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients.

1Stream’s cloud based integration solution plugs into all major CRM and ticketing systems, including Microsoft Dynamics CRM, Salesforce.com and Zendesk out of the box.

We’ve

1Stream – your contact centre technology specialists

By |January 9th, 2018|

1Stream is the only cloud contact centre service provider in Africa that provides complete administrative, as well as technical services.
Businesses can benefit from world-class technology, while at the same time receiving the personalised service from a local service provider who continues to manage the deployment and technical aspects of the system.

There are numerous advantages to