The Benefits of 1 Stream: Why cloud technology makes sense for the contact centre

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients. Our cloud based call centre software seamlessly integrates with multiple CRMs and debt recovery software, making it incredibly versatile.

Let us focus on maintaining your contact centre systems whilst you focus on the rest of your business. No matter how many employees you have, our cloud call centre solutions provide the benefits of a dedicated contact centre that will leave you and your clients impressed.

Financial benefits

Transparent pricing

A single price per agent, per month, per use.  No annual licence fees, no upgrade fees and no extra support or maintenance fees mean that you know exactly how much you need to pay for your cloud based call centre solutions.

Lower total cost of ownership

At 1Stream, we believe you should only pay for the features and number of seats you actually use, which is why we offer our call centre software on a Software as a Service model.

Our hosted call centre software enables you to shift your costs from CAPEX to OPEX, improving your cash flow by allowing you to only pay for what you use on a monthly basis.

All of this means you can achieve no unused capacity. You’ll never have to pay for an empty seat or unused technology again, and you can scale our services up or down as your business requires.

No unused capacity: Never pay for an empty seat and unused technology again; scale services up or down as demand requires.

Operational benefits

Reduce risk

In order for your business to succeed, you need to be able to constantly offer the best possible service. That’s why at 1Stream, our cloud based call centre software is created using enterprise-grade telephony and technical structure.

Improve customer service

By seamlessly integrating into your CRM application, routing the right interaction to the right resource and screen-pop information, our cloud contact centre software will vastly improve your customer service.

Focus on your core business

Because at 1Stream, we offer ongoing support for our cloud based contact software, you can rest assured that your technology is in safe hands, allowing you to concentrate on your core business.

Simplify management

When you use our services, we become your one point of contact for all your telephony needs, so if you do have a problem, you know exactly who to come to. We also take on the responsibility for the application of upgrades to protect you from technology obsolescence.

Benefits

Access scarce IT skills

As we support the platform, you’ll find there’s no need to hire expensive technical resources as well.

Get to market fast

1Stream’s Managed Contact Centre platform is already in place, so you can take a new service to market faster than ever before.

 

For more information on the many benefits you’ll gain from 1Stream’s cloud based call centre solutions, call us on +27 (0)87 351 5252 today.