How 1Stream’s cloud technology helps businesses grow

Contact Centre Integration – What and Why

The need for integration in a call centre is not a new concept. The reasons for integration, however, have changed considerably over the last two decades as technology, communication and the relationship between business and

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 0

Making contact centre reporting simpler and easier

1Stream’s cloud contact centre technology is built around a universal queue and provides multimedia functionality in the form of email, chat, telephone and social media.

Agents work in a blended environment that enables them to receive

Read More

 0

Get a 360-degree view for better customer service

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients.

1Stream’s cloud based integration

Read More

 0

1Stream – your contact centre technology specialists

1Stream is the only cloud contact centre service provider in Africa that provides complete administrative, as well as technical services.
Businesses can benefit from world-class technology, while at the same time receiving the personalised service from

Read More

 0

Quick calls to better businesses

The tools that enable a rapid response to customers are the key to improved sales.

Speed of response is the first step to getting and keeping customers in a highly competitive and cluttered online environment. Contact

Read More

 0

Five steps to contact centre integration success

Investment into contact centre integration doesn’t have to be expensive or complex. Not anymore.

For the business that wants to expand its footprint and engage its customers, investment into a contact centre can singlehandedly tick the

Read More

 0

The customer service journey of the (not so distant) future

In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has learnt, all within a two-second body scan.

Read More

 0

Where do humans fit in a world of digital personal assistants?

The fourth industrial revolution is reshaping businesses and the global economy. While previous industrial revolutions moved at a linear pace, the fourth is leveraging digital developments and disrupting all businesses, in all industries, at an

Read More

 0

From helpdesk to service desk – the evolution of the contact centre

A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being

Read More

 0

The contact centre generation gap

There is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that

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 0

Contact Centre Integration – What and Why

The need for integration in a call centre is not a new concept. The reasons for integration, however, have changed considerably over the last two decades as technology, communication and the relationship between business and

Read More

 0

Making contact centre reporting simpler and easier

1Stream’s cloud contact centre technology is built around a universal queue and provides multimedia functionality in the form of email, chat, telephone and social media.

Agents work in a blended environment that enables them to receive

Read More

 0

Get a 360-degree view for better customer service

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients.

1Stream’s cloud based integration

Read More

 0

Get a 360-degree view for better customer service

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients.

1Stream’s cloud based integration

Read More

 0

1Stream – your contact centre technology specialists

1Stream is the only cloud contact centre service provider in Africa that provides complete administrative, as well as technical services.
Businesses can benefit from world-class technology, while at the same time receiving the personalised service from

Read More

 0

Quick calls to better businesses

The tools that enable a rapid response to customers are the key to improved sales.

Speed of response is the first step to getting and keeping customers in a highly competitive and cluttered online environment. Contact

Read More

 0

Five steps to contact centre integration success

Investment into contact centre integration doesn’t have to be expensive or complex. Not anymore.

For the business that wants to expand its footprint and engage its customers, investment into a contact centre can singlehandedly tick the

Read More

 0

The customer service journey of the (not so distant) future

In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has learnt, all within a two-second body scan.

Read More

 0

Where do humans fit in a world of digital personal assistants?

The fourth industrial revolution is reshaping businesses and the global economy. While previous industrial revolutions moved at a linear pace, the fourth is leveraging digital developments and disrupting all businesses, in all industries, at an

Read More

 0

From helpdesk to service desk – the evolution of the contact centre

A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being

Read More

 0

Contact Centre Integration – What and Why

The need for integration in a call centre is not a new concept. The reasons for integration, however, have changed considerably over the last two decades as technology, communication and the relationship between business and

Read More

 0

Making contact centre reporting simpler and easier

1Stream’s cloud contact centre technology is built around a universal queue and provides multimedia functionality in the form of email, chat, telephone and social media.

Agents work in a blended environment that enables them to receive

Read More

 0

Get a 360-degree view for better customer service

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients.

1Stream’s cloud based integration

Read More

 0

Get a 360-degree view for better customer service

At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level of service you offer to your clients.

1Stream’s cloud based integration

Read More

 0

1Stream – your contact centre technology specialists

1Stream is the only cloud contact centre service provider in Africa that provides complete administrative, as well as technical services.
Businesses can benefit from world-class technology, while at the same time receiving the personalised service from

Read More

 0

Quick calls to better businesses

The tools that enable a rapid response to customers are the key to improved sales.

Speed of response is the first step to getting and keeping customers in a highly competitive and cluttered online environment. Contact

Read More

 0

Five steps to contact centre integration success

Investment into contact centre integration doesn’t have to be expensive or complex. Not anymore.

For the business that wants to expand its footprint and engage its customers, investment into a contact centre can singlehandedly tick the

Read More

 0

The customer service journey of the (not so distant) future

In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has learnt, all within a two-second body scan.

Read More

 0

Where do humans fit in a world of digital personal assistants?

The fourth industrial revolution is reshaping businesses and the global economy. While previous industrial revolutions moved at a linear pace, the fourth is leveraging digital developments and disrupting all businesses, in all industries, at an

Read More

 0

From helpdesk to service desk – the evolution of the contact centre

A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being

Read More

 0

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