How 1Stream’s cloud technology helps businesses grow

The contact centre generation gap

There is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that

Read More

 0

The cloud is broadening its horizons

Cloud technology is no longer the new kid on the block. It has slowly and steadily infiltrated almost all aspects of our lives, from personal device storage to large-scale enterprise management systems, bringing with it

Read More

 0

Training is the key to continued success in contact centres

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single point of customer contact. But

Read More

 0

Manage contact centre pressure with gamification

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream.

Business contact centres are

Read More

 0

6 tips to keep productivity and quality high in call centres this festive

The lead up to the holiday season can be daunting for those in the retail industry, particularly for call centres and contact centres who bear the brunt of the increased workload, and often heightened tempers.

Read More

 0

Tech savvy contact centres are a must-have for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in

Read More

 0

Customer experience and ratings – why it should be a two-way street

Customer experience management has traditionally been about customers being able to rate a business based on their interaction, or a business gathering information to better understand what a customer is thinking to provide a better

Read More

 0

Why your contact centre competitors have moved to cloud technology

Cloud-based contact centres have massively increased in popularity over the past 8-10 years. Figures suggest that 41% of contact centres have already migrated to the Cloud or are in the process of doing so, and

Read More

 0

Customer Experience Management means nothing without measurement

Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre. Customer experience management is a very real and very valuable consideration

Read More

 0

3 cloud security considerations for every call centre

Image source: iStock

With any IT infrastructure within a contact centre comes risk. And while this risk should not paralyse operations, it should be investigated carefully and practically to find the safest and most appropriate solution. 

There

Read More

 0

The contact centre generation gap

There is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that

Read More

 0

The cloud is broadening its horizons

Cloud technology is no longer the new kid on the block. It has slowly and steadily infiltrated almost all aspects of our lives, from personal device storage to large-scale enterprise management systems, bringing with it

Read More

 0

Training is the key to continued success in contact centres

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single point of customer contact. But

Read More

 0

Manage contact centre pressure with gamification

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream.

Business contact centres are

Read More

 0

6 tips to keep productivity and quality high in call centres this festive

The lead up to the holiday season can be daunting for those in the retail industry, particularly for call centres and contact centres who bear the brunt of the increased workload, and often heightened tempers.

Read More

 0

Tech savvy contact centres are a must-have for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in

Read More

 0

Customer experience and ratings – why it should be a two-way street

Customer experience management has traditionally been about customers being able to rate a business based on their interaction, or a business gathering information to better understand what a customer is thinking to provide a better

Read More

 0

Why your contact centre competitors have moved to cloud technology

Cloud-based contact centres have massively increased in popularity over the past 8-10 years. Figures suggest that 41% of contact centres have already migrated to the Cloud or are in the process of doing so, and

Read More

 0

Customer Experience Management means nothing without measurement

Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre. Customer experience management is a very real and very valuable consideration

Read More

 0

3 cloud security considerations for every call centre

Image source: iStock

With any IT infrastructure within a contact centre comes risk. And while this risk should not paralyse operations, it should be investigated carefully and practically to find the safest and most appropriate solution. 

There

Read More

 0

The contact centre generation gap

There is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that

Read More

 0

The cloud is broadening its horizons

Cloud technology is no longer the new kid on the block. It has slowly and steadily infiltrated almost all aspects of our lives, from personal device storage to large-scale enterprise management systems, bringing with it

Read More

 0

Training is the key to continued success in contact centres

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single point of customer contact. But

Read More

 0

Manage contact centre pressure with gamification

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream.

Business contact centres are

Read More

 0

6 tips to keep productivity and quality high in call centres this festive

The lead up to the holiday season can be daunting for those in the retail industry, particularly for call centres and contact centres who bear the brunt of the increased workload, and often heightened tempers.

Read More

 0

Tech savvy contact centres are a must-have for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in

Read More

 0

Customer experience and ratings – why it should be a two-way street

Customer experience management has traditionally been about customers being able to rate a business based on their interaction, or a business gathering information to better understand what a customer is thinking to provide a better

Read More

 0

Why your contact centre competitors have moved to cloud technology

Cloud-based contact centres have massively increased in popularity over the past 8-10 years. Figures suggest that 41% of contact centres have already migrated to the Cloud or are in the process of doing so, and

Read More

 0

Customer Experience Management means nothing without measurement

Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre. Customer experience management is a very real and very valuable consideration

Read More

 0

3 cloud security considerations for every call centre

Image source: iStock

With any IT infrastructure within a contact centre comes risk. And while this risk should not paralyse operations, it should be investigated carefully and practically to find the safest and most appropriate solution. 

There

Read More

 0

Tab content