How 1Stream’s cloud technology helps businesses grow

The customer service journey of the (not so distant) future

In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has learnt, all within a two-second body scan.

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 0

Where do humans fit in a world of digital personal assistants?

The fourth industrial revolution is reshaping businesses and the global economy. While previous industrial revolutions moved at a linear pace, the fourth is leveraging digital developments and disrupting all businesses, in all industries, at an

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 0

From helpdesk to service desk – the evolution of the contact centre

A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being

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 0

The contact centre generation gap

There is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that

Read More

 0

The cloud is broadening its horizons

Cloud technology is no longer the new kid on the block. It has slowly and steadily infiltrated almost all aspects of our lives, from personal device storage to large-scale enterprise management systems, bringing with it

Read More

 0

Technology trends that will shape the contact centre of the future

2016, a year that garnered endless negative press, brought significant economic and political upheaval, both in South Africa and internationally. And while these challenges put the local market under severe pressure, with many businesses being

Read More

 0

Training is the key to continued success in contact centres

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single point of customer contact. But

Read More

 0

Manage contact centre pressure with gamification

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream.

Business contact centres are

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 0

6 tips to keep productivity and quality high in call centres this festive

The lead up to the holiday season can be daunting for those in the retail industry, particularly for call centres and contact centres who bear the brunt of the increased workload, and often heightened tempers.

Read More

 0

Tech savvy contact centres are a must-have for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in

Read More

 0

The customer service journey of the (not so distant) future

In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has learnt, all within a two-second body scan.

Read More

 0

Where do humans fit in a world of digital personal assistants?

The fourth industrial revolution is reshaping businesses and the global economy. While previous industrial revolutions moved at a linear pace, the fourth is leveraging digital developments and disrupting all businesses, in all industries, at an

Read More

 0

From helpdesk to service desk – the evolution of the contact centre

A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being

Read More

 0

The contact centre generation gap

There is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that

Read More

 0

The cloud is broadening its horizons

Cloud technology is no longer the new kid on the block. It has slowly and steadily infiltrated almost all aspects of our lives, from personal device storage to large-scale enterprise management systems, bringing with it

Read More

 0

Training is the key to continued success in contact centres

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single point of customer contact. But

Read More

 0

Manage contact centre pressure with gamification

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream.

Business contact centres are

Read More

 0

6 tips to keep productivity and quality high in call centres this festive

The lead up to the holiday season can be daunting for those in the retail industry, particularly for call centres and contact centres who bear the brunt of the increased workload, and often heightened tempers.

Read More

 0

Tech savvy contact centres are a must-have for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in

Read More

 0

Customer experience and ratings – why it should be a two-way street

Customer experience management has traditionally been about customers being able to rate a business based on their interaction, or a business gathering information to better understand what a customer is thinking to provide a better

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 0

The customer service journey of the (not so distant) future

In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has learnt, all within a two-second body scan.

Read More

 0

Where do humans fit in a world of digital personal assistants?

The fourth industrial revolution is reshaping businesses and the global economy. While previous industrial revolutions moved at a linear pace, the fourth is leveraging digital developments and disrupting all businesses, in all industries, at an

Read More

 0

From helpdesk to service desk – the evolution of the contact centre

A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being

Read More

 0

The contact centre generation gap

There is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that

Read More

 0

The cloud is broadening its horizons

Cloud technology is no longer the new kid on the block. It has slowly and steadily infiltrated almost all aspects of our lives, from personal device storage to large-scale enterprise management systems, bringing with it

Read More

 0

Technology trends that will shape the contact centre of the future

2016, a year that garnered endless negative press, brought significant economic and political upheaval, both in South Africa and internationally. And while these challenges put the local market under severe pressure, with many businesses being

Read More

 0

Training is the key to continued success in contact centres

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single point of customer contact. But

Read More

 0

Manage contact centre pressure with gamification

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream.

Business contact centres are

Read More

 0

6 tips to keep productivity and quality high in call centres this festive

The lead up to the holiday season can be daunting for those in the retail industry, particularly for call centres and contact centres who bear the brunt of the increased workload, and often heightened tempers.

Read More

 0

Tech savvy contact centres are a must-have for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in

Read More

 0

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