1Stream’s cloud call centre is built around a universal queue and provides multimedia functionality in the form of email, video, chat, telephone and social media. Agents work in a blended environment that enables them to receive and responded to customers in the media of their choice. By using a single agent desktop you improve efficiency and also consistently deliver a personalised customer experience.
- Multichannel agent desktop
- Manage all channels in one application
- Consolidated reporting
- Single view of agent performance
- Interact with all channels simultaneously
- Shelve interactions for later processing