1Stream – your contact centre technology specialists

By |January 9th, 2018|

1Stream is the only cloud contact centre service provider in Africa that provides complete administrative, as well as technical services.
Businesses can benefit from world-class technology, while at the same time receiving the personalised service from a local service provider who continues to manage the deployment and technical aspects of the system.

There are numerous advantages to

The customer service journey of the (not so distant) future

By |July 27th, 2017|

In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has learnt, all within a two-second body scan. So, how far off are we from using such technology for customer service?

We are in fact already using artificial intelligence

3 cloud security considerations for every call centre

By |July 19th, 2016|

Image source: iStock

With any IT infrastructure within a contact centre comes risk. And while this risk should not paralyse operations, it should be investigated carefully and practically to find the safest and most appropriate solution. 

There are a few key considerations that should inform a business owner’s decision around what solutions and systems to implement in

Gamification in South African contact centres, 1Stream takes lead

By |August 8th, 2014|

Gartner predicts that 40% of Global 1000 organisations will use gamification as their primary mechanism to perform business operations by 2015. It also predicts that 80% of current gamified applications will fail to meet business objectives.

Hosted technology provider 1Stream has released a white paper outlining the potential for gamification technologies in South African contact centres.

Hosted contact centres boost Cape Town’s profile as an offshoring destination

By |July 7th, 2011|

Hosted contact centre solutions are helping to boost Cape Town’s prominence as a BPO offshoring destination for UK firms, says Jed Hewson, director of hosting provider 1Stream.

“Cape Town is already well established as a BPO destination for the Euro zone and the UK,” says Hewson. “Companies like Talk Talk, Budget, Teleperformance and Lufthansa all have

Hosted Contact Centre Solutions

By |June 1st, 2011|

Click on the pdf icon to download the whitepaper on Hosted Contact Center Solutions by Donna Fluss, President and Founder of DMG Consulting.