Making contact centre reporting simpler and easier

By |January 29th, 2018|

1Stream’s cloud contact centre technology is built around a universal queue and provides multimedia functionality in the form of email, chat, telephone and social media.

Agents work in a blended environment that enables them to receive and respond to customers in the media of their choice.

By using a single agent desktop application you improve efficiency and

Omni-Channel: do’s and don’ts

By |March 30th, 2016|

Image source: Epteca

With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than a simple voice call. While voice is still the preferred channel, most call centers are also expected to support multimedia communication including email, instant chat, SMS and social media.

Hosted contact centres boost Cape Town’s profile as an offshoring destination

By |July 7th, 2011|

Hosted contact centre solutions are helping to boost Cape Town’s prominence as a BPO offshoring destination for UK firms, says Jed Hewson, director of hosting provider 1Stream.

“Cape Town is already well established as a BPO destination for the Euro zone and the UK,” says Hewson. “Companies like Talk Talk, Budget, Teleperformance and Lufthansa all have

Hosted Contact Centre Solutions

By |June 1st, 2011|

Click on the pdf icon to download the whitepaper on Hosted Contact Center Solutions by Donna Fluss, President and Founder of DMG Consulting.