1Stream’s Zendesk Call Centre Integration

Take control of your call centre telephony
Benefits

Are you using Zendesk in your call centre but feel let down by your telephony system?

Power up  your call centre with 1Stream’s Zendesk call centre integration. This easy to install integration needs minimal IT support and will give you the boost to transform your service productivity.

Standard integration features such as automatic caller identification, you will upgrade your call centre to the best that the industry can offer including optimized call routing and automated history providing a 360 degree view of your customer.

89% of customers get frustrated when they have to repeat information to multiple agents

Work from a single Zendesk application including call control
1Stream’s integration with Zendesk automatically launches when your agents open Zendesk, minimizing IT support and agent training.
The agent has full control of standard call centre features such as log in log out, go ready/not ready, wrap up and call management all from within the Zendesk application
Screen pop customer details
Deliver your customer details along with the inbound call to your agents screen so you know who is calling, and why.

Automatic Ticket Creation

A new ticket is created for every inbound call.
Automatically log and record every inbound call in Zendesk, ensuring you get a complete view of activity and contact history.

Click-to-dial

Make outbound calls from within Zendesk
Click-to-dial allows users to place outbound calls from within the Zendesk application removing the need for slow, error-prone, manual dialing. With Click-to-dial you can ensure that the Zendesk user makes the call to the correct number first time
Request a quote to make use of Zendesk Integration

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