Contact centres are all about providing the best service. This means keeping a close eye on emerging solutions and changing technology to adapt and stay…

The recent CollabXperience, held in Lisbon, highlighted the exceptional growth seen globally in the cloud-based contact centre industry, and offered an opportunity to recognise those…

Responsive, customer centric, streamlined and efficient - words that every call centre would like to be considered synonymous with the service they offer. And with…