The goal of the PilotHouse awards is to provide analysis of vendor and service-°©‐ provider performance from the perspective of the IT professionals who actually use the technology. Many research firms offer market rankings, but Nemertes’ research and analysis is unique. It is 100% based on the views and experiences of actual users. The research is wholly independent and not sponsored, and neither Nemertes nor the vendors or service providers being rated have any influence over ratings performance. The opinions are those of business users of the technology or service. By combining direct interviews of IT leaders with surveys of screened IT users, Nemertes is able to provide unique insights into why IT professionals rate vendors the way they do.
For this award, Nemertes gathered ratings on IP Contact Center providers with a range of offerings. (More detail on the program, and demographics of participating IT professionals is available in the methodology at the end of this report.)