In a world with more demanding customers and rapidly changing technology, call centers need to be more agile and adaptable than ever before. The sudden uptake of the cloud surprised even the most astute analysts last year, with DMG Consulting reporting that cloud-based infrastructure is by far the fastest growing area for the call center industry, and expected to double between 2013 and 2015.
3 Crucial tools for the next-generation call center
Why speech analytics is a game changer for contact centres
Contact centres are all about providing the best service. This means keeping a close eye on emerging solutions and changing technology to adapt and stay…
1StreamWebNovember 27, 2019