In a world with more demanding customers and rapidly changing technology, call centers need to be more agile and adaptable than ever before. The sudden uptake of the cloud surprised even the most astute analysts last year, with DMG Consulting reporting that cloud-based infrastructure is by far the fastest growing area for the call center industry, and expected to double between 2013 and 2015.
1Stream White paper 3 Crucial tools for Next Generation call centres
