The recent CollabXperience, held in Lisbon, highlighted the exceptional growth seen globally in the cloud-based contact centre industry, and offered an opportunity to recognise those leading the way.
Tracking neatly with predictions from industry experts, we have seen a shift in the industry to widespread adoption of cloud-based technology in contact centres. Driven heavily by consumer demand and the need for big data, contact centres have moved into the next, increasingly sophisticated phase where there is significant use of apps to monitor quality management, increased prevalence of artificial intelligence (AI) as well as a more holistic omni-channel approach.
1Stream remains a leader in the field in Southern Africa. As a specialist provider of pure and hybrid cloud contact centre solutions, 1Stream provides a complete managed service with a clear focus on what is important to its customers: seamless integration; customer experience measurement that enables improved customer service; productivity management to monitor and effectively manage agents, artificial intelligence (AI) that allows streamlined communication and services; and cost-effective cloud solutions that match each unique customer’s needs.
It is this specialised expertise and customer-centric approach that has made 1Stream the partner of choice for Collab since 2012 and which won the company the Top Performer Africa Award at the 2019 Collab Awards. This is the second year in a row that the South African Collab partner has been awarded this award in recognition of the exceptional work and service in the African region.
‘As a dedicated cloud contact centre technology company, we have a clear focus and we do what we do well. We understand our market and our customers, and we believe this is what sets us apart’, says Jed Hewson, co-founder and joint CEO of 1Stream,
‘We are proud to be a reseller for Collab and to be recognised as a top reseller again in 2019.’