Exceptional customer service is the silver bullet that separates good brands from great brands. At 1Stream we know that your contact centre is the heart of your customer service operation. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs.

“Building a good customer experience does not happen by accident. It happens by design.” – says Clare Muscutt, the UK’s leading expert in Customer Experience. Our cutting-edge cloud based contact centre technology is the solution to designing a contact centre which delivers outstanding customer experiences.

1Stream’s cloud contact centre allows you to respond to seasonal peaks and grand scale events like Black Friday whilst still maintaining your high service standards. You add new contact centre seats for busy periods and then take them away afterwards, paying only for what you used.

This is one of the great solutions we offer to our clients. Our goal is to constantly enhance customer engagement using our expertise to transform cutting-edge technologies into simple solutions so you can continue delivering exceptional and innovative service to your customers.