INTEGRATION

Embed 1Stream into your CRM platform. Create a powerful combination of telephony and CRM that works better together.

  • Agents work from a single application improving their productivity.
  • Click-to-dial ensures agents make the call to the correct number first time.
  • Screen pop customer details with inbound calls so your agents know who is calling and why.
  • Customer records are automatically updated after a contact ensuring teams are up to date on all customer communication.
  • A new ticket is created for every inbound call.

1Stream’s integration maximises your CRM platform.

CRM Integration

1Stream specialise in providing custom integrations. Using a 5 point integration strategy, we embed the call centre system into the CRM system increasing productivity through ease of use and reporting. Integrations include: Zendesk Salesforce MS CRM Sugar CRM SAP

Salesforce Dialler integration

Seamless integration of the 1Stream predictive dialler into the Salesforce CRM gives Salesforce administrators ultimate control over their campaigns. This includes instant creation of dialler campaigns from within Salesforce and allows for the automatic exclusion of outbound leads when the customer is handled on an inbound call. The 1Stream Salesforce advanced dialler integration is a productivity game changer.

Click to interact

Customers increasingly want to connect using their mobile phones. Click to interact provides a single click option for the customer to connect to agents through the media of their choice whether this is a voice call, chat session or video.

Mobile applications

Clients can now interact with your contact centre through a mobile app and use voice, video, chat and visual IVR to communicate. This app can be customized to have your brand and is available for download in the main app stores.