Call monitoring is a fundamental challenge for contact centres. It’s time consuming, expensive and often doesn’t provide a holistic picture of what is happening in a contact centre. Advancements in technology, and specifically artificial intelligence (AI) are changing this. Speech analytics is emerging as the latest trend revolutionising the way the highest quality, most efficient and customer-centric service is maintained.
Speech analytics allows you to:
The benefits are significant:
At 1Stream, we’ve launched a local solution. Our solution comes with a tailor-made language pack developed specifically for the South African market, and most importantly it’s cost-effective and accessible. Now South African businesses can harness the power of speech analytics and use innovative tech to enhance their customer service.