Our Solutions
Improve service, boost sales, deliver customer happiness, and more!
CX
We don’t believe in one-size-fits-all solutions. Instead, we take a partnership-driven approach, working closely with our clients to understand their unique needs. The result? Custom-built CX solutions powered by the best technology for each business.
POPULAR FEATURES
- Sales
- Service
- Marketing
- Productivity
Contact Centre
1Stream Contact Centre is an omni-channel solution that enhances customer experience and improves contact centre productivity, quality and integrity. Rapidly scalable and available on demand
POPULAR FEATURES
- Omni-channel & blending
- Outbound smart dialler
- Reporting & dashboards
- AI
Powered By AI
Respond faster, serve customers better, and get more value from every AI-driven interaction with 1Stream’s AI powered CX solutions.
AI-Powered Knowledge Bases automatically build your knowledge base, using your organisations own historical data to make your AI tools more effective and relevant.
Conversational AI delivers chatbots, voicebots, and email bots that ensure customers get the answers they need, anytime, anywhere.
AI-Driven Agent Assistance provides real-time insights, suggested responses, and workflow automation allowing agents to provide accurate answers in real-time.
Advanced AI Analytics and reporting tools provide real-time insights into customer behaviour, agent performance, and overall CX effectiveness.
These technologies help businesses reduce costs, improve efficiency, and drive long-term customer loyalty.
Why 1Stream
Customised CX Designed for your business
Join our growing network of leading South African companies and get started with 1Stream today.
