WHO WE ARE

1Stream is the leading provider of cloud based contact centre technology in Southern Africa.

Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. Our expertise is in transforming complex contact centre technologies into simple solutions that focus on improving customer service, managing total cost of ownership and AI.

WHAT WE DO

Simplicity at work

CUSTOMER SERVICE
MADE SIMPLE

Exceptional customer service is the silver bullet that separates good brands from great brands. At 1Stream we know that your contact centre is the heart of your customer service operation. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs.

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SPEECH ANALYTICS,
THE GAME CHANGER

Call monitoring is a fundamental challenge for contact centres. It’s time consuming, expensive and often doesn’t provide a holistic picture of what is happening in a contact centre. Advancements in technology, and specifically artificial intelligence (AI) are changing this. Speech analytics is emerging as the latest trend revolutionising the way the highest quality, most efficient and customer-centric service is maintained.

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THE POWER
OF INTEGRATION

Bill Gates said, “How you gather, manage and use information will determine whether you win or lose.” With that in mind customer relationship management has never been more important. All-in-one and software-based CRM platforms have revolutionised the way in which organisations can use customer information to manage relationships and make meaningful connections.

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Our partners

COLLAB

Collab provide omni channel contact centre solutions. 1Stream are the largest and most successful Collab partner on the African continent.

ZENDESK

Zendesk builds software for better customer relationships. 1Stream are official Zendesk partners able to implement and resell the entire solution stack.

Let's talk

CAPE TOWN

CALL: +27 87 351 5253

Upper Eastside Building
31 Brickfield Road, Cape Town
Western Cape, 8005
South Africa

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Monday-Friday 8:00AM – 5:00PM
Saturday and Sunday Closed

GAUTENG

CALL: +27 87 351 5253

3rd Floor
267 West Avenue, Die Hoewes,
Centurion, 0157
South Africa

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Monday-Friday 8:00AM – 5:00PM
Saturday and Sunday Closed