Smarter Campaigns, Stronger Customer Connections.
Great CX starts before the first sale. 1Stream helps teams create targeted, automated campaigns powered by unified customer data.
Unified Customer Data for Sharper Targeting
Combine demographic, behavioural and interaction data for more precise campaign targeting.
Personalisation That Drives Engagement
AI insights personalise messaging and recommend next-best actions for stronger engagement.
Automated Multi-Channel Campaigns
Launch coordinated campaigns across email, SMS, WhatsApp and voice with built-in automation.
Real-Time Campaign Performance Insights
Track engagement, conversions and ROI with live analytics and reporting.
Features
Customer Data Platform (CDP)
Unify CRM, campaign and interaction data to create a complete customer profile.
Advanced Segmentation Tools
Segment audiences using demographics, behaviour and engagement history.
Multi-Channel Campaign Manager
Plan and execute campaigns across email, SMS, WhatsApp, voice and social channels.
Automated Journey Builder
Design trigger-based customer journeys that automatically deliver timely, relevant messages.
Integrated Dialler
Launch voice, SMS, email and WhatsApp campaigns with automated scheduling and smart retry logic.
Real-Time Analytics Dashboard
Monitor engagement, conversions and campaign performance through live visual dashboards.
A/B Testing Tools
Test campaign variations to continuously optimise messaging and engagement performance.
Seamless Sales Integration
Connect marketing and sales data for full visibility across the customer lifecycle.
Case Study:
Creating Better CX Through Workflow Automation
Planet 42 needed to improve the speed and efficiency of its vehicle repair and leasing process. With vehicles moving through repairs, approvals, and logistics at scale, disconnected systems and manual coordination were slowing operations and delaying revenue generation.
Repair processes were fragmented across teams and partners, with limited visibility into vehicle status and workflow progress. This made it difficult to coordinate repairs efficiently, keep sales teams informed, and move vehicles from repair to leasing quickly.
We implemented the 1StreamCX platform to connect communication, workflows, and operational data into a single system. By automating repair scheduling, approvals, logistics, and updates, Planet 42 gained real-time visibility across the entire repair and leasing lifecycle.
We mapped existing repair workflows and streamlined the processes creating delays. The implementation aligned with day-to-day operations, enabling teams and repair partners to collaborate more effectively with minimal disruption.
Vehicle turnaround times improved significantly, reducing the time required to get vehicles lease-ready by 30 days. Teams gained better visibility, manual administration was reduced, and sales teams could provide customers with faster, more accurate updates.
By transforming fragmented processes into connected workflows, Planet 42 improved operational efficiency, accelerated fleet utilisation, and strengthened customer trust.
