Your Contact Centre. Our AI Voice.
Request a 1Stream AI Voice Agent Proof of Concept.
We deploy our AI voice technology inside your existing infrastructure — no rip-and-replace, no long-term lock-in. You see the results before you make any decision.
Trusted by Takealot, MTN, Mr D, Flysafair and WNS
Most Businesses Do Not Need a New Phone System.
They Need AI Layered On to What They Already Have.
The assumption that stops most contact centres from acting on AI is the belief that you need to replace everything first. You don’t. 1Stream’s AI voice agent integrates with your existing telephony, your CRM and your agent desktop. It handles the calls your agents shouldn’t have to — routine queries, repeat questions, account lookups, status updates. It routes the complex ones to the right person, with context already loaded. The AI Voice POC lets you see this working in your own environment, on your real call types, before you make any long-term commitment.
How the AI Voice POC Works
We scope it together
We review your current infrastructure, call volumes and the specific call types to target. No assumptions — we build the POC around your actual environment.
We deploy in your environment
The AI voice agent goes live on your existing telephony — no new hardware, no parallel systems. The POC runs for four to six weeks on a defined set of call types so results are clean and measurable.
You see the numbers
At the end of the POC you receive a full performance report: containment rate, deflection volumes, handling time reduction and customer satisfaction impact. You decide what to do next.
What You Walk Away With
- AI voice agent live on real call types in your environment
- Containment and deflection rate data from actual customer interactions
- Agent handling time comparison — AI-assisted versus unassisted
- Customer satisfaction data captured across POC call types
- Full written performance report with rollout recommendation
- Cost-per-interaction analysis versus current baseline
The POC is not a simulation or a demo. It runs on your live infrastructure, handling real calls in a controlled scope. This means the data you collect is actionable — not a vendor projection. Most businesses that complete the POC have everything they need to take a rollout decision to their board.
This POC Is Designed For:
Organisations That Have Already
Made the Move
1Stream has deployed AI-powered customer experience platforms for some of South Africa’s most demanding contact centre environments. In each case, the starting point was the existing infrastructure the client already had.
Request Your
AI Voice Agent
Proof of Concept.
Tell us a little about your environment. A 1Stream specialist
will be in touch within one business day to confirm next steps.
We will review your request and a 1Stream specialist will be in touch within one business day.
What Happens Next
- Submit your request above— takes 2 minutes.
- A 1Stream specialist reviews your environment details.
- We confirm next steps within one business day.
- POC scoping session — typically 60 minutes via video call.
- POC deployment agreed, timeline confirmed, go-live scheduled.
Frequently Asked Questions
What is an AI Voice Agent POC?
A time-limited pilot where 1Stream deploys an AI voice agent inside your existing contact centre environment. You see real performance data — containment rates, deflection volumes, customer satisfaction — before committing to a full rollout.
Do we need to replace our current telephony or CRM?
No. 1Stream’s AI voice agent integrates with your existing telephony, CRM and agent desktop. There is no rip-and-replace. The POC runs on your current infrastructure.
How long does the POC take?
Most POCs run for four to six weeks. This is enough time to gather meaningful performance data across real customer interactions without a long-term commitment.
What does the AI voice agent actually do?
It handles inbound customer calls — answering routine queries, qualifying callers, routing complex issues to the right human agent, and completing transactions such as account lookups or order status checks. It understands natural language and operates across the languages your customers use.
Is an AI Voice Agent POC expensive?
The POC is structured as a low-risk, defined-scope engagement. Cost is based on the complexity of your environment and the call volume in scope. We cover this in detail before any commitment
What happens after the POC?
You receive a full performance report covering containment rates, deflection volumes, CSAT impact and cost savings. From there you decide whether to proceed with a full rollout, expand the scope or pause. There is no obligation to continue.
Not Ready for a POC Yet?
Start With an Assessment.
If you are still building your internal business case, our CX AI Readiness Assessment is the right starting point. A 45-minute structured conversation that gives you a written recommendation — at no cost.
