At 1Stream, our Cloud Contact Centre offers contact centre functionality on a Software as a Service (SaaS) model: You only pay for what you use, when you use it.
We pride ourselves on providing complete, hosted telephony solutions specifically for the South African market.
Benefits of using Software as a Service
By choosing 1Stream, you have full access to world-class technology, including a full range of multi-media applications to route, record and report on all your contact centre activity.
What really sets 1Stream apart is that this cloud contact service is cost-effective, flexible and pay-per-use.
Our dedicated team are available to offer you ongoing support and a wide range of consulting services in order to help you gain the maximum value from our cloud-based technology services.
Excellent customer service is a cornerstone of our business, and our team receive regular training so they can offer you the best solutions to your requirements. We’re here to help you make the most of your cloud contact centre services, in a cost-effective and easy way.
Technical expertise & market understanding
1Stream has extensive contact experience, so you can rest assured you’re in safe hands.
We have ample experience in Design-Build-Operate-Transfer projects, and we developed South Africa’s first hosted call centre platform.
At 1Stream, we ensure we maintain a deep understanding of the wide range of business drivers in the customer service environment. Combined with our technical expertise, we can offer you the best cloud contact centre services for your business.