1Stream specialises in cloud contact centre technology delivering solutions that enhance contact centre productivity, quality and integrity. Our core products provide the routing, recording and reporting essential for management in a contact centre.
With 1Stream embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. Agents improve productivity and customer service by working from a single application.
Running a productive contact centre has never been easier to achieve. Ensuring that our clients “Get the right call to the right agent at the right time” is critical for Inbound calls. Making sure Outbound agents contact the correct customers the first time is equally important.
At 1Stream we understand the need for security in the contact centre and have a team of security specialists that are able to deliver solutions to comply with the latest regulations including; PCI, GDPR and POPIA.