“South Africa is not yet synonymous with offshoring, the way that countries such as India or the Phillippines are, but that is definitely going to change. Cost is becoming a deterrent. It has become cheaper to rent space in downtown New York than in Mumbai’s commercial space, and companies are feeling the pinch and starting to look elsewhere.”
Related Posts
Uncategorised
Why does AI Governance matter when South Africa has no AI Law yet?
Many South African business leaders have quietly concluded that because there is no AI law here yet, there is no compliance question to answer. Adopt…
1StreamWebAugust 12, 2026
Uncategorised
Why speech analytics is a game changer for contact centres
Contact centres are all about providing the best service. This means keeping a close eye on emerging solutions and changing technology to adapt and stay…
1StreamWebNovember 27, 2019
Uncategorised
1Stream named Top Performer Africa at Collab Awards for two years running
The recent CollabXperience, held in Lisbon, highlighted the exceptional growth seen globally in the cloud-based contact centre industry, and offered an opportunity to recognise those…
1StreamWebNovember 5, 2019