By Bruce von Maltitz, co-founder, 1Stream South Africans are more willing to talk about an overdue account when the voice on the other end of…
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An AI voice agent may be used for collections calls in South Africa when the deployment is designed around POPIA, the National Credit Act, applicable…
Can South African banks and insurers use AI voice agents under POPIA? Yes. POPIA permits a South African bank or insurer to use an AI…
What should you ask an AI voice vendor before you buy? The nine questions below will tell you more about an AI voice vendor than…
Many South African business leaders have quietly concluded that because there is no AI law here yet, there is no compliance question to answer. Adopt…
Where will AI voice be for South African call centres in twelve months? Most South African contact centre leaders are still asking whether an AI...
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In today’s competitive market, customer experience (CX) is no longer a differentiator, it’s the cornerstone of success. Businesses that prioritise a seamless and personalised customer…
Customer experience (CX) is the competitive landscape of the modern business world. Businesses that prioritise a seamless and personalised customer journey are more likely to…
In today’s competitive business landscape, customer experience (CX) reigns supreme. Businesses are constantly seeking ways to differentiate themselves and build stronger customer relationships. However, the…
In today’s competitive environment, prioritising customer experience (CX) is no longer a luxury, it’s a strategic investment. Studies by Gartner, a leading research firm, show…
