by Bruce von Maltitz It’s hard to believe that ice was once a precious commodity. But in the early 1800s, a man called Frederic Tudor…
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The call centre industry is changing at a faster rate than it has for years. The introduction and widespread adoption of cloud computing, improving infrastructure,…
by Jed Hewson Last year, Forrester research issued a report stating that the pay-per-use model of cloud computing, in a scenario where application load varies…
by Jed Hewson It’s a fact: a call centre can either be your best tool for improving customer relationships, or the thorn in your side….
by Jed Hewson The effects of the global recession was keenly felt in call centres, with managers and IT under increasing pressure to lower costs,…
Hosted technology provider 1Stream has released a white paper detailing the key trends affecting the South African contact center industry, including technology providers in the…
by Bruce von Maltitz, 1Stream Nigel Clarke, an IT manager from the UK, made a few headlines earlier this year when he drew up a…
by Jed Hewson, 1Stream Gartner has said that by the end of 2013, 75% of global call centers will be making use of the hosted…
by Jed Hewson, director 1Stream If you were to ask a roomful of IT professionals what the cloud is, and whether businesses should move some…
The Protection of Personal Information Bill (POPI) is expected to be passed before the end of the year, and many South African businesses are scrambling…
