Frost & Sullivan’s most recent end-user research detailing the factors that motivate the adoption of a hosted solution has shown that 61% of companies have…
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Gartner has said that there will be a 17% compound growth over the next 5 years for contact center adoption of hosted call center solutions,…
FlightSite, a subsidiary of Club Travel, has been in operation since 2008 and is South Africa’s first online travel agency. FlightSite has recently launched its…
by Bruce von Maltitz Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and…
by Jed Hewson When I ask call centre managers how they go about choosing the technology that supports their business, the answers are invariably the…
“South Africa is not yet synonymous with offshoring, the way that countries such as India or the Phillippines are, but that is definitely going to…
By Jed Hewson, director of 1stream Many businesses and call centres have come to wrap their heads around the concept of hosted technology, where a…
Companies such as Capita and Serco BPO, one of the largest diversified outsourcing groups are currently in the process of building large call centres in…
Saying that we’re living in a global village or a virtual world is stating the obvious. Video calling, high-speed Internet, social media and teleconferencing have…
The goal of the PilotHouse awards is to provide analysis of vendor and service-°©‐ provider performance from the perspective of the IT professionals who actually…
