Working as a call centre agent has become a career – not just a job to make ends meet. If your technology improves customer service,…
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Additional capacity earmarked to meet demand for cloud services, spur African growth 1Stream, the leading cloud-based call centre technology and services provider, has invested a…
What South African Call Centres can learn from India (and other prime BPO destinations) By Jed Hewson, director of 1Stream A white paper commissioned by…
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The business case for cloud-based call centres is irrefutable – it is almost always better to leave the procurement, configuration, operation, maintenance and updating of a complex technology platform up to the hosting provider.
The host, after all, has the economies of scale to offer a fixed, reasonable monthly charge, the vendor relationships to procure the most cutting-edge technology, and the specialist skills to keep it in mint running condition.
Too many business owners are missing out on valuable feedback because they still dismiss social media as a fringe issue, says Jed Hewson of 1Stream….
Contact centre investors can dramatically reduce their start-up risk by using a combination of hosted technology and fully equipped and managed premises, says Bruce von…
Salesforce integration plugin Hosted contact centre solution provider 1Stream has accounced it now offers integration with leading CRM provider Salesforce.com. “It’s predicted that Salesforce will…
Enabling call centre employees to work from home can raise productivity and lower costs – yet South African companies have been slow to embrace the…
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