Cloud-based solutions and hosted services are changing the way contact centres operate around the world. Whereas several years ago, setting up a contact centre involved…
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Fin24 reporter Matthew Le Cordeur interviewed 1Stream director, Bruce Von Maltitz on gamification. Article copy: Cape Town – Let’s play a game: Pretend your staff…
Gartner predicts that 40% of Global 1000 organisations will use gamification as their primary mechanism to perform business operations by 2015. It also predicts that…
Hosted contact centre provider 1Stream says its clients will soon be able to use new gamification technologies to increase engagement and productivity in the workplace….
Contact centres that opted for hosted technology solutions five years ago have saved 35% compared to those who keep everything in-house, says Jed Hewson of…
Post-call surveys are an essential part of the call centre manager’s toolkit — but, asks Bruce von Maltitz of 1Stream, can companies trust what the…
The Multi-Channel Contact Centre Optimisation Conference 2014 will be taking place from 14 -15 May in Sunninghill, Johannesburg where Jed Hewson will be part of…
In a world with more demanding customers and rapidly changing technology, call centers need to be more agile and adaptable than ever before. The sudden…
There are many companies that long for the days where landlines were still the norm, particularly when it comes to debt collecting. Because landlines were…
Whether it’s the fault of social media, or a failing to demonstrate true innovation in a rapidly changing market, products are becoming commoditised – goods…
