by Jed Hewson When I ask call centre managers how they go about choosing the technology that supports their business, the answers are invariably the…
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“South Africa is not yet synonymous with offshoring, the way that countries such as India or the Phillippines are, but that is definitely going to…
By Jed Hewson, director of 1stream Many businesses and call centres have come to wrap their heads around the concept of hosted technology, where a…
Companies such as Capita and Serco BPO, one of the largest diversified outsourcing groups are currently in the process of building large call centres in…
Saying that we’re living in a global village or a virtual world is stating the obvious. Video calling, high-speed Internet, social media and teleconferencing have…
The goal of the PilotHouse awards is to provide analysis of vendor and service-°©‐ provider performance from the perspective of the IT professionals who actually…
Working as a call centre agent has become a career – not just a job to make ends meet. If your technology improves customer service,…
Additional capacity earmarked to meet demand for cloud services, spur African growth 1Stream, the leading cloud-based call centre technology and services provider, has invested a…
What South African Call Centres can learn from India (and other prime BPO destinations) By Jed Hewson, director of 1Stream A white paper commissioned by…
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