Image source: Epteca With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels,…
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Data has become the currency of the digital landscape. Irrespective of industry sector, no company can afford not to manage, analyse, and execute on the…
The South African contact centre industry has evolved to such an extent that it is becoming the focal point for corporate sales, service, and support….
Without doubt, South Africa’s academic institutions are following the global trend toward digitisation – and as such are becoming increasingly sophisticated and streamlined in their…
1Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. Platform 2.5 is essentially a response…
As with most other industries, education and academia is fast being transformed by the rapid shift to online mechanisms of consumption and delivery. The ways…
By Bruce von Maltitz, co-founder While most businesses today are employing some sort of social media strategy, many are still very slow to respond to customer…
By Jed Hewson, co-founder For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can…
By Bruce von Maltitz, Director, 1Stream Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this…
Earlier this year, Goldman Sachs released a study which projected that spending on cloud computing infrastructure and platforms will grow at a 30% compound annual growth…
