The business case for cloud-based call centres is irrefutable – it is almost always better to leave the procurement, configuration, operation, maintenance and updating of a complex technology platform up to the hosting provider.
The host, after all, has the economies of scale to offer a fixed, reasonable monthly charge, the vendor relationships to procure the most cutting-edge technology, and the specialist skills to keep it in mint running condition.
Too many business owners are missing out on valuable feedback because they still dismiss social media as a fringe issue, says Jed Hewson of 1Stream….
Contact centre investors can dramatically reduce their start-up risk by using a combination of hosted technology and fully equipped and managed premises, says Bruce von…
Salesforce integration plugin Hosted contact centre solution provider 1Stream has accounced it now offers integration with leading CRM provider Salesforce.com. “It’s predicted that Salesforce will…
Enabling call centre employees to work from home can raise productivity and lower costs – yet South African companies have been slow to embrace the…
Click on the PDF icon to download the Harvard Business Review report on Customer Effort.
Hosted or “software as a service” technology is an ideal solution for contact centres who need to cut costs without limiting their capacity or compromising…
Improving customer service from the call centre is the single most important marketing investment a company can make in times of recession, according to Bruce von Maltitz of 1Stream
Click on the pdf icon to download Interactive Intelligence’s report on Contact Centre Automation.
Security concerns are often cited as a reason why businesses are reluctant to adopt hosted and cloud-based strategies – but, according to Jed Hewson of…
