Hosted technology provider 1Stream has released a white paper detailing the key trends affecting the South African contact center industry, including technology providers in the…
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by Bruce von Maltitz, 1Stream Nigel Clarke, an IT manager from the UK, made a few headlines earlier this year when he drew up a…
by Jed Hewson, 1Stream Gartner has said that by the end of 2013, 75% of global call centers will be making use of the hosted…
by Jed Hewson, director 1Stream If you were to ask a roomful of IT professionals what the cloud is, and whether businesses should move some…
The Protection of Personal Information Bill (POPI) is expected to be passed before the end of the year, and many South African businesses are scrambling…
Frost & Sullivan’s most recent end-user research detailing the factors that motivate the adoption of a hosted solution has shown that 61% of companies have…
Gartner has said that there will be a 17% compound growth over the next 5 years for contact center adoption of hosted call center solutions,…
FlightSite, a subsidiary of Club Travel, has been in operation since 2008 and is South Africa’s first online travel agency. FlightSite has recently launched its…
by Bruce von Maltitz Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and…
by Jed Hewson When I ask call centre managers how they go about choosing the technology that supports their business, the answers are invariably the…
