Hosted contact centre solutions are helping to boost Cape Town’s prominence as a BPO offshoring destination for UK firms, says Jed Hewson, director of hosting…
Click on the pdf icon to download the whitepaper on Hosted Contact Center Solutions by Donna Fluss, President and Founder of DMG Consulting.
Click on the pdf icon to download the Hosted Contact Centre Market Report by DMG.
Click on the pdf icon to download our latest whitepaper on the financial benefits of hosted contact centres.
Click on the pdf icon to download our latest whitepaper on Deriving Value from On Demand Contact Centers.
Click on the pdf icon to download our latest whitepaper on Cloud Based Computing.
Download our article: 1Stream featured in IT Web – SMEs move to outsourcing
Contact Centres are traditionally associated with huge capital costs, but businesses can cut those costs by between 30-45 percent simply by outsourcing to a hosted…
For most organisations, the economic and budgetary challenges of 2009/10 drove important changes in IT investment decisions, accelerating the trend toward greater accountability and transparency…