A year ago, most conversations about AI voice started with the same question. “Can it actually work?” Today, that’s no longer the conversation. The technology…
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Where will AI voice be for South African call centres in twelve months? Most South African contact centre leaders are still asking whether an AI...
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AI voice agents are landing fast in South African call centres. Under load shedding, rising call volumes, staff shortages, and impatient customers, it makes sense….
